Find out how businesses can improve their operations and success by addressing communication problems.

Do you ever get stuck on a conference call with mumble jumble feedback and static that sounds like someone is breaking a branch under the meeting table? Or do you ever get cut off in the middle of your discussion?

Many businesses are unaware of how important it is to communicate clearly within departments when contacting other companies, sending individual sales calls, and talking with clients.

The quality of your call is crucial to a positive working relationship with clients enabling you to increase profits and win more business.

Call Quality; Why is it Important for Businesses?

With all of the technology available to businesses to increase productivity and efficiency, it is hard to imagine how anyone would even want to conduct a business over the phone. However, there are still many reasons you may need to have a high-quality call.

The importance of communicating clearly and effectively is vital for every organization. Whether it's in an office setting or on a construction site, businesses rely on their ability to communicate well with one another to be successful. For more and more companies, that communication occurs over the phone.

It can be challenging to have a productive conversation with someone with poor voice quality or who isn't speaking clearly. When you are on the receiving end of a call that is hard to hear or understand, it is frustrating and makes it very difficult to get the information you need. You may find yourself constantly asking the person to repeat themselves, which can lead to frustration on both ends of the line.

Businesses that serve clients over the phone or by email must present a professional image at all times, and it's almost impossible to do that when your calls aren't clear. Bad quality audio creates a bad impression, and potential customers are less likely to feel confident about using your product or service if your call quality doesn't meet their standards.

In addition, quality conferencing allows people worldwide to connect and talk about important topics. You can have a conference call with up to 10 people at once, making it ideal for peer review projects or presentations.

How Can Businesses Maximize Their Call Quality?

You should make sure that you use conferencing services with high-quality calls. Many companies offer conferencing services, but not all of them have good audio quality.

The best way to ensure this is by looking at what technology they use. Some providers use VoIP technology, while others use dedicated lines and platforms. The quality of your call depends greatly on what technology they will be using for your conference call.

Leveraging Modern Call Technology Features

You should also consider how many people will be able to join your conference at once. If you need the help of multiple people on different parts of a project, you want to make sure that you can get them all on the same line at once so that they can work together more effectively.

Call Recording

Call recording features are a must-have for any business keen on improving its customer experience. This feature allows you to record all incoming and outgoing calls so that you can listen back to them later on if necessary.

This is particularly useful if there are legal issues or disputes over a call. It can also be used as an aide-memoire for salespeople who need reminding of what they said to customers on previous calls. You can also use the best calls to show your call center employees how to handle customers.

Multiple Lines

On top of just sounding good, you need to make sure you can handle any situation that might arise during a call. Businesses that have access to multiple lines or extensions can help address these situations more efficiently by transferring calls on the fly.

Zero Background Noise

It's also important to consider the background noise. Even if there's no bad connection, if there's noise in the background, this can be just as distracting as a poor connection. A clear line is obviously better than lots of background noise, but even a steady hum can be enough to distract people from the conversation they're having.

Training Call Centre Staff

Businesses with well-run call centers and quality customer service have a definite advantage over their competitors. It's not enough just to get customers to contact you; you need to be prepared to take those calls.

Treating your customers with respect is important when they contact you. A friendly greeting and courteous tone will make all the difference in whether they continue doing business with you.

Make sure that your representatives are trained and equipped to handle even the most difficult situations. If a caller is upset, it's important that your representative can calm them down and keep the conversation moving forward professionally.

Find reps who have experience with certain types of clients or knowledge about specific topics. This can help them better assist customers who call in for advice about a certain product or situation.

Train your staff on how to act during each type of call and provide them with an outline of what details need to be addressed before moving on. For example, if someone calls in with a question about an order they placed, the rep should ask for that to allow them to resolve the current problem quickly.

Transform Your Communication with Free Conference Calls

Are you ready to take your organization to the next level by increasing collaboration and improving team productivity? If so, you're going to want to check out the free online conferencing service we offer here at Conference Town. Our unique service will give you a boost in productivity and a ton of other benefits – all without breaking the bank. Contact us today to see what we're talking about.